How many kids can safely bounce at once?
This depends on the size of the inflatable, however we provide the following maximum capacity numbers:
13' x 13'
8 and under
8 - 12
Can I cancel my reservation?
We realize that plans can change and we will gladly refund 100% of your deposit when provided with at least 14 days notice prior to your reservation date. If provided less than 14 days notice, we will not refund deposits. Weather related cancellations are only determined on the day of the rental and will result in a "rain check" we will reschedule you on the next available date or hold your deposit for a future rental.
What if it is windy or rainy on the day of my event?
If the local forecast is calling for high winds (15 MPH+), or rain on the morning of your reservation, we will contact you via phone to reschedule your reservation for another day or to provide a refund of your deposit. Rescheduling is based on availability for the day requested. If you feel that rain or wind is a concern, please bring this to our attention PRIOR to us arriving at your location. No Refunds will be provided once the bounce is set up. Desoto Bounce reserves the right to cancel a rental and provide a full refund of your deposit if it is raining or rain is inevitable.
What do I do in the event that we receive unexpected rain or high winds (15 MPH+) during our rental?
Given the frequency of afternoon thundershowers and storms in our area, this is a valid concern. It is important to remember that the bounce blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and allow the unit to deflate. DO NOT USE THE UNIT IN HEAVY RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.
What do we do if there is an emergency?
In the case of an emergency, have everyone exit the bounce calmly and quickly contact us.
What are my responsibilities as the renter of the bounce?
Our contract requires that an adult be home when the bounce is setup. We will review the features of the bounce with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the bounce anytime the bounce is inflated. This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Aside from safety items, it is the responsibility of the renter to provide for electrical power within 75 feet of the bounce and a level, open 20' x 20' area to set up on.
Can you provide an attendant with our rental?
Absolutely! We will happily provide an attendant for your rental to free you from having to worry about who is watching the bounce. This must be requested at least 10 days prior to your reservation day and there is an attendant charge of $20/hour.
How safe are moonbounces?
As long as the safety rules are followed, bounces are very safe. In fact, most accidents that arise from the use of moonbounces are a direct result of the renters not following the posted safety rules by allowing the unit to be overloaded, allowing the unit to be used in high winds, etc.
How do I reserve a unit?
Call us at 662-429-9499 or use this contact form and we will be happy to process your reservation request. We will then tentatively reserve your unit, fax or email you a rental agreement and Safety Rules and Regulations agreement for you to sign and return. Once we have received your signed documents and your deposit, we will finalize your reservation.
How much of a deposit is required to confirm a reservation?
While you may pay up to 100% of the rental fees up front if you like, we require that you provide a deposit equal to 20% of the total charges.
How can I pay for the unit?
Our preference is a cash, but we also accept credit or debit cards with Visa or Master Card logo, Discover, American Express and Paypal. Payment is due in full at the time of setup. The delivery person will provide you with a copy of the rules, review the safety procedures with you and collect final payment prior to setting up the unit.
Do you provide special pricing to schools, churches and other non-profit organizations?
Absolutely! Please call us at 662-429-9499 or use this contact form for details. We would love to work with you. Please note that a moonbounce can make a great compliment to a non-profit fundraiser, such as a carwash or other event. While the parents are getting the car washed, it provides some fun for the kids and also provides instant "curb appeal" for your function.
"Full Day" = Full day rental (approximately 7-8 hours)
Receive a $25 discount on your next rental for each paying customer that you refer to us. Be sure your friend(s) mentions that they were referred by you when they make their reservation(s). There is no limit to the number of discounts you can receive and they can be used on the same rental. For example, if you refer four friends to us who end up using our services, you will get $100 off your next rental.
The surface on which we set up the inflatable must be flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. Driveways (or streets for block parties) are fine, just be sure to let us know ahead of time so we bring sand bags instead of stakes to secure the inflatable.
We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated.